Privacy Policy

Aventur ("we", "our", "us") operates the Aventur marketplace platform, including the website and all associated services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data. It also sets out the legal terms governing the use of purchased digital guidebooks.

By using Aventur, you agree to the practices described in this policy. If you do not agree, please discontinue use of the platform.

1Information We Collect

We collect information you provide directly and information generated automatically when you use our platform.

1.1 Information You Provide

• Account data — name, email address, password (hashed), and profile details when you register.
• Payment data — billing name, card type, and last-four digits processed via our payment provider. We do not store full card numbers.
• Purchase records — records of trips joined and guidebooks purchased, tied to your account.
• Communications — messages sent via contact forms or support channels.

1.2 Automatically Collected Data

• Usage data — pages visited, features used, search queries, and interaction timestamps.
• Device data — browser type, operating system, IP address, and device identifiers.
• Cookies & local storage — session tokens, preference settings, and analytics identifiers (see Section 5).

2How We Use Your Information

• To create and manage your account and authenticate sessions.
• To process trip bookings and guidebook purchases and deliver digital content.
• To send transactional emails (booking confirmations, receipts, password resets).
• To send optional promotional communications — you may unsubscribe at any time.
• To improve, personalise, and secure the platform through analytics and fraud detection.
• To comply with applicable law, resolve disputes, and enforce our agreements.

3Guidebook Purchases & Usage Rights

When you purchase a digital guidebook on Aventur, you receive a personal, non-transferable, non-exclusive licence to access and use that content for your own private travel planning. The following restrictions apply in full:

Violation of these terms constitutes copyright infringement and breach of contract. Aventur reserves the right to terminate your account, revoke access to purchased content, and pursue legal remedies available under Indonesian and international copyright law.

4Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential cookies — required for authentication, session management, and security. Cannot be disabled.
• Analytics cookies — anonymous usage statistics to understand how visitors interact with the platform (e.g. page views, feature usage). You may opt out.
• Preference cookies — remember settings such as language or saved guidebooks across sessions.

You can manage or delete cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use core platform features.

5Data Sharing & Third Parties

We do not sell your personal data. We share data only in the following limited circumstances:

• Payment processors — to fulfil transactions. Subject to their own privacy policies.
• Infrastructure providers — cloud hosting, CDN, and email delivery services operating under data processing agreements.
• Trip organisers — your name and contact details are shared with the organiser of a trip you have joined, solely for trip coordination purposes.
• Legal obligations — where required by law, court order, or regulatory authority.

6Data Retention

We retain account data for as long as your account is active or as needed to provide services. Purchase records are retained for a minimum of 5 years for tax and accounting compliance. You may request deletion of your account and associated personal data at any time (see Section 7); however, anonymised transaction records required for legal compliance will be retained regardless.

7Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request deletion of your account and personal data, subject to legal retention requirements.
• Portability — receive your data in a machine-readable format.
• Objection — object to certain processing activities, including direct marketing.

To exercise any of these rights, contact us at the address in Section 8.

8Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a guidebook distribution violation, please contact us:

We aim to respond to all privacy-related requests within 14 business days.

Aventur reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on the platform. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.